Service

    Multi-Point Inspection (MPI)

    A multi-point inspection is a standardized 27-point (or similar) visual check performed on every service visit to identify maintenance and repair opportunities.

    What it means on the floor

    The MPI is the engine of service department profitability. Tires, brakes, fluids, belts, hoses, wipers, battery — every item gets a green/yellow/red rating. Yellow and red items become the menu the service writer presents to the customer. No MPI = no upsell = low HPR.

    Related terms

    HPR (Hours Per Repair Order)Declined Service Recovery

    Knowing it isn't the problem. Doing it is.

    DealerSpark.Ai gives your sales, F&I, and service teams live agentic AI voice coaching so they practice out loud — not read definitions.

    Request a demo All glossary terms