HPR (Hours Per Repair Order)
HPR is the average number of labor hours billed per repair order in a service department, and it is the single most important productivity metric for service writers.
What it means on the floor
Hours Per Repair Order (HPR) measures how much work a service writer presents and sells on each visit. It is calculated by dividing total labor hours sold in a period by the number of customer-pay repair orders. A typical dealership averages 1.4–1.7 HPR; high-performing service drives push past 2.5 HPR through proper walk-arounds, multi-point inspections, and declined-service follow-up. HPR is the metric Coach Atlas trains service writers to improve.
Related terms
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